Contacts & Support FAQ

Contents:
 

1. Back Office

2. Complaints

3. Technical Support

4. Customer Agreement & Terms of Business

5. Phone Dealing

6. Global Contacts & Offices
 

The Admiral Markets AS Back Office is responsible for answering questions
and solving problems directly connected with trading operations:

• Statement of trading accounts
• Trading rules and regulations
• Contract conclusion
• Order execution
• Quoting
• Activation and deactivation of accounts
• Money transfers

The Back Office can answer your calls and e-mails from 07:00 GMT to 15:00 GMT on week days. Other possible questions on computing, data transfer, and software should be addressed to our Tech Support Team (+372 6 309 306).

You can send your requests to info@admiralmarkets.com or support@admiralmarkets.com

You can call us using the following phone numbers:

Estonian Help Desk: +372 6 309 300
or contact with us for quick and useful help via Live Support Chat (The button on the left side of our website)

If you are a customer of Admiral Markets AS and have any issues related to the opening/closing of a deal, execution of a pending order, or any other circumstances in which you believe an incorrect trading action has taken place, you can submit a formal complaint by sending an e-mail to the following address: support@admiralmarkets.com 

Response time and content of our Tech Service's answer depends on the level of detail provided in the problem description. Please include the following information: Name, Surname, Telephone, Account Number, Order number, Date and Time (MT) of the problem, and a Full description of the problem.

You can send your questions and requests to support@admiralmarkets.com;

or contact with us for quick and useful help via Live Support Chat (The button on the left side of our website)

You can call us using the Help Desk phone number: +372 6 309 300

Please note: if you open and manage your trading account from the Trader's Room, there is no requirement to sign any paper contracts or to fill in withdrawal forms since, for our customers' convenience, all ordinary operations are fully automated and easily performed from your Trader's Room profile.

The Customer Agreement, Terms of Business, various forms and disclosures you can find in the Contracts & Documents section of our web-site.

Admiral Markets AS provides a reserve telephone line option to all customers in case of any problems with internet-communication or data transfer stability. So you can place your trading orders not only via the internet (MetaTrader 4), but also via the telephone, round-the-clock, from Monday GMT 00:00 to Friday GMT 21:00. Please keep in mind that telephone dealing is meant only for accepting calls from customers (traders) who wish to place an order or close a position on their real trading account.

Please use the following phone number of our Phone Dealing service: +372 6 309 306
UK phone number: +44 (0) 20 3239 7789
In emergency case if cannot connect by previos numbers: +372 5 217 454

The contact information is provided in this section of our web site.